Term of Use

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This Web Hosting Agreement is between SSTHost.in and the person/persons/company who use our web hosting, domain and any other service. Please read carefully to ensure you understand our terms before purchasing any of our products or services.

MODIFICATION OF THESE TERMS OF USE

SST Host reserves the right to change the terms, conditions, and notices under which the SST Host Web Site is offered, including but not limited to the charges associated with the use of the SST Host Web Site.

Modifications

.1 We reserve the right to modify this Agreement at anytime by posting a new agreement on our site.

.2 In case, any modification to the agreement is unacceptable to you, your only recourse will be to terminate this agreement. In case you continue to access any of our services after that time you will be deemed to have accepted any change.

.3 Further, we reserve the right to change or discontinue sale of specific products or services or its prices, from time to time, which will be posted on the website.

Changes

.1 If Customer makes requests for any change in the Services, and such change results in increased cost of any nature to SSTHost, or will require additional time for performance of SSTHost’s obligations, or if SSTHost is otherwise adversely affected by such change, the schedule, warranty, price and other terms and conditions of the purchase order and Agreement may be equitably adjusted by agreement of the Parties. In no event shall SSTHost be obligated to proceed with any change unless the foregoing adjustments have been agreed upon in writing by the Parties.

.2 Notwithstanding the above, at any time and with prior consent of Customer in case of material changes, SSTHost reserves the right to make changes in design, construction, arrangement and provision of Services; provided such changes do not result in any increase in the price or time for performance or alter any performance guarantees or warranty obligations set forth herein. Customer shall not unreasonably withhold its consent in case of material changes.

.3 Registered Email ID Modifications

i) Request sent from registered email id – The client needs to send address and ID proof scan copy for cross verification of account ownership. The change in email ID can be immediately done if the address proof provided by the client matches with SSTHost’s records for that particular client.

ii) No access of registered email id – The client needs to send us an email mentioning the reason for the change in email ID. We further analyze the situation by sending the mail to the registered email ID for the requested change. We make the changes in email ID after getting positive response from registered email ID. We automatically make the changes if we don’t get any response from registered email ID within next 48-72 hrs (mail sent time).

iii) Though in terms of new ICANN regulations, any change in email ID for any gTLD domain name results in locking of the domain name for 60 days and which will not allow the transfer of the domain name to any other registrar. This locking safeguards the domain name from any cyber crime like domain theft.

Domain Name / Hosting, etc.

The following more applies to specific services, offered by SSTHost:

B) Domain Renewals – Domain Names are to be renewed every year and it is customer’s legal responsibility to keep track of the expiry dates. For the convenience, SSTHost may notify you about the expiry reminders through emails, but you should maintain the record at your end also and made payments in advance for timely renewals. (Domains will be delete from system if you not renew domain before the expiry date.)

C) Data Transfer – Due to time taken in the transfer process varying from Registrar to Registrar, no guarantee will be taken that how much amount of time it will take to transfer a domain. If the transfer of the domain is done by SSTHost on behalf of the account holder a handling fee may be incurred. If the customer cancels service during the transfer period for any reason, all charges are considered earned.

Reseller Hosting Policy

Addon Domain/Multi Domain is not permitted in out limited space shared hosting plans and clients will not be able to add any domain as add-on/multi-domain domain & they need to add it as new cpanel/plesk account.

Nameservers and Servers

It is the client’s liability to change the name servers. The propagation time for changes to reflect would be 48-72 hours and it can even exceed due to registry problems, ISP issues or technical factors whatsoever. SSTHost in all such cases cannot and shall not be held liable to for changing of name servers or any delay associated with it. No complaint tickets in this regard shall be entertained also.

In case of any disputes, the FTP log and other system specific details shall be made available to concerned government authorities,

Our SLA agreement of 99.0% uptime is applicable only to Network availability and it does not take into account elements like emergency downtimes and Hardware failure.

6 Acceptable Usage Policy

Resource Usage

SSTHost Customers may not initiate the following practices. SSTHost reserves the right to suspend or terminate accounts found in violation of these items with or without prior notice given and without liability. SSTHost reserves the right to determine what constitutes resource abuse and take the appropriate action.

Processes activated by the web server, cron, shell or any other technique should not exceed the following listed limitations:

Consume more than 40 MB of RAM.

Utilize in excess of 10 seconds of CPU time.

Number of open files should not exceed 32.

Create core dumps.

Number of simultaneous processes should not exceed 5.

Execute a script/binary that forks in a way to create a fork bomb.

Participate in any file-sharing/peer-to-peer activities

Programs may not run in the background or listen on a network port. If you require a bot, service or daemon, you should consider a dedicated server, as very few shared web hosts allow this type of program.

Database Constraints

All users are restricted to 10 concurrent MySQL/MSSQL connections.

Cannot run any MySQL queries longer than fifteen (15) seconds.

MySQL tables should be indexed appropriately.

Database servers should not be used as a hosted solution. Database access should only be used for the web site hosted by SSTHost.

Remote database access is for administrative purposes only.

Any particular database that violence/harm SSTHost’s web servers or negatively impact other clients’ service experience is strictly prohibited. SSTHost’s own the rights and authentication power to suspend or terminate any database that abuse/harm SSTHost’s servers.

Files and Directories Limitation The limit of inodes in an account may not exceed 10,000. Every file whether it is a webpage, image, email, php file, directory, etc. on your account uses up one (1) inode only. This is not something we actively implement and it will only become an issue if a client is causing problems for other people on the server. We will surely notify you if full clarification is needed in any kind of issue. A directory cannot contain more than 2,500 immediate descendant files. This includes subdirectories themselves, but does not include files contained within those directories.

PHP Configuration in Shared Web Hosting & Reseller Hosting

memory_limit = 126M (MAXIMUM)

max_execution_time = 30 (MAXIMUM in seconds)

max_input_time = 45 (MAXIMUM in seconds)

max_input_vars = 600

post_max_size = 32M (MAXIMUM)

upload_max_filesize = 32M (MAXIMUM)

Web

For any given instance of time, immediate IIS/Apache connections limits may not exceed 40 from one individual source.

Web processes should not split or spawn sub-processes.

The number of hits and likes on website which is hosted on shared server should not cross the limit of 10,000 likes on per day basis.

Cron Jobs

A cron job should not execute more frequently than every once 15 minutes.

All cron jobs should be ‘niced’ or greater than 15.

Domain Change: We cannot allow any change in hosting domain name.

Logs Information No server logs can be provided for shared/ reseller hosting account services.

Explanation of Unlimited term in plans Although SSTHost offers unlimited services as it comprised of ample of resources but some constraints must be applied to the services so that users can not over-use and should not access other kind of resources which were not allowed to them respectively. There are some plans on which SSTHost does not allow any kind of restrictions as they are under the terms and policy regulations but on certain web hosting plans, SSTHost does not place any kind of limits on the amount of particular resources a single client may use. SSTHost formulates every reasonable effort to provide clients with the disk space and bandwidth resources needed for their websites within the limitations of these Terms of Service particulars. SSTHost monitors all servers via automated and non-automated methods to help ensure no single client adversely impacts other clients located on the same server. Note: Shared web hosting plans are basically for website hosting and the storage of backups, file repositories, music files, videos, photo archives, data storage in the extension like like .jpg, .png, .mp3, .mp4, .pdf, .wav, .zip, .rar and similar are strictly prohibited. Terms violators may have their accounts terminated without any refund back. In case your website has videos then only .flv & .3gp formats are allowed with size limit as 4 MB/video. In case of VIP hosting it is made clear to you that you shall be allowed to consume up to a maximum 8% of CPU usages, can send 100 mails per hour per domain and 15 mails within 5 minutes including all cc, bcc and to. In similar manner maximum 4% CPU resources & 50 MB RAM per account can be devour in case of shared hosting and SSTHost shall allow only 200 MB mail box size , 2 GB as total mail box size per domain. It is further clarified that in case of shared hosting Maximum 200 mails can be sent per domain with total recipients 25 while mailing 25 mails per 5 min. Maximum database size 75mb per hosting account. We allow only max 10 FTP per hosting account even in case of Unlimited Domains Hosting Plans, On shared hosting maximum disk size can be use upto 10GB. You can’t create subdomain for testing applications/testing projects/demo projects, In subdomains you can create only related to main website for eg: blog.yourdomain.com, crm.yourdomain.com

Reselling Reselling is strictly not permitted on Shared hosting plans. If reselling is required, a reseller plan must be purchased. All the domains for a particular shared hosting account required to have single ownership. SSTHost holds the full right to suspend/terminate the shared hosting accounts that have domains with multiple ownerships.

Concurrent Processes Limitation

What Is a Process ? Processes are the execution of a command within the server that completes a specific task. An example would be accessing your email account and responding to a letter. This action is achieved through a series of processes that normally complete within moments of each other. The process limitation depends on the account hosting type. Shared and Reseller Shared and Reseller plans are limited to 20 simultaneous processes per cPanel. Most sites will work perfectly with a 20 concurrent processes limit. Processes open and close so quickly that they hardly ever overlap. If a user has between 15-19 IMAP processes running, our system automatically kills any process running over 5 minutes. If there are more than 20 IMAP processes running, our system will automatically kill any process running for longer than 2 minutes. Note: We not offer refund without any support/service related issue as you should provide a ticket id which not resolve by us within 96 hours of maximum time.

Denial of Service

We reserve the right to refuse service to anyone at any time for any reason.

Pricing, Refunds and Renewals

The various products and services rendered through SSTHost, are subject to prices as indicated against them on respective product/service pages. Furthermore, the following applies to you, as a customer:

a) Customer shall pay all applicable fees/advances as per the Payment Terms and Conditions set out along with respective products and services. Please note, the payments are to be paid in advance for renewable services such as Domain Names, Website Hosting, etc.

b) SSTHost does not offers any kind of money-back guarantee but in case of limited services like some of shared hosting will be activate for 3 day. after test 3 day you can pay amount.

Customer acknowledges that it is the Customer’s responsibility to keep records and maintain reminders regarding the expiry of any Order. Though as per policy, we may do issue reminders to the Customer of any expiring Orders in advance, via an email message sent to the contact information associated with the Customer in our database. You agree that until and unless you notify SSTHost of your desire to cancel any or all services received, those services will be billed on a recurring basis. SSTHost reserves the right to change the monthly payment amount and any other charges at anytime.

Customer acknowledges that after expiration of the term of an Order, Customer has no rights on such Order, or any information associated with such Order

Code of Conduct

You further agree not to host, display, upload, modify, publish, transmit, update or share any information that —

i) belongs to another person and to which the user does not have any right to, unless you have written consent from the owner of the copyrighted material;

ii) is grossly harmful, harassing, blasphemous defamatory, obscene, paedophilic, libellous, invasive of another’s privacy, hateful, or racially, ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, or otherwise unlawful in any manner whatever;

iii) harm minors in any way;

iv) infringes any patent, trademark, copyright or other proprietary rights;

v) violates any law for the time being in force;

vi) deceives or misleads the addressee about the origin of such messages or communicates any information which is grossly offensive or menacing in nature;

vii) impersonate another person;

viii) contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer resource;

ix) threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign states, or public order or causes incitement to the commission of any cognisable offence or prevents investigation of any offence or is insulting any other nation.

Abuse Policy

The Services provided to the User by SSTHost may only be used for lawful purposes. That is, when you sign up for SSTHost, you agree not to use the services to send spam, distribute viruses, or otherwise abuse the service, which is provided herein-above and also:

Search Engine Optimization (SEO) farms or similar are strictly forbidden on SSTHost’s servers and networks. SEO farms create undue strain and resource abuse on any given server and affect all clients.

Banner rotation services and link exchange networks are not permitted.

Offering Image, File, Document and Data storage (.jpg, .png, .mp3, .wav, .exe, .zip, .rar and any other archive file), and free hosting and email services are strictly prohibited.

Off-site media storage is not permitted.

Operating a public mirror site is not permitted.

Running a proxy or anonymizer, whether publicly accessible or protected, is not permitted.

Prime bank or bank debenture-related sites, lottery sites, muds or online RPGs, hate sites, hacker-related sites, sites promoting illegal activity, IP scanner or other hacking tools, mail bombing or spam scripts, or forums and websites that distribute or promote warez content are expressly forbidden.

BitTorrent applications, trackers, and clients as well as any file-sharing/peer-to-peer activities are not allowed.

The operation of gaming servers (such as but not limited to Minecraft, Counter-Strike, Half-Life, battlefield1492) are forbidden.

Web spiders and indexers are not permitted.

The abovementioned services / web content create undue system load on our servers and should only be run in a dedicated server environment. All violations will be shut down immediately and may result in account suspension and/or termination.

Fake hits through API, single IP or other malicious sources will not be entertained.

Any attempts to undermine or cause harm to a SSTHost Internet Solutions server or customer of SSTHost is strictly prohibited.

The client is solely responsible for the content or data hosted at his/her website/server. He/she will be directly responsible for any legal action that may arise due to content hosted at his/her website/server.

Spamming is strictly prohibited.

SSTHost’s RIGHTS

SSTHost explicitly reserves the right and sole discretion to:

modify its pricing, if desired by SSTHost from time to time;

establish guidelines and limits concerning the use of the services;

terminate your use of services for use of our services to unnecessarily/illegally harass SSTHost or third parties, non-payment of fees for our services, activities designed to embarrass, defame, harm, threaten, abuse, slander/ stalk third parties, activities prohibited by the laws of India and/or foreign territories in which You conduct business, activities designed to encourage unlawful behavior by others, such as terrorism, child pornography, hate crimes, activities that are tortious, obscene, vulgar, invasive of the privacy of a third party, ethnically, racially, or otherwise objectionable in the sole opinion of SSTHost or declared by the law of land, activities designed to harm minors in any way, activities designed to impersonate the identity of a third party, and other activities whether lawful/unlawful that SSTHost determines, in its sole discretion, to be harmful to its other customers, reputation or operations;

terminate your use of services if Your use of services results in, or is the subject of, legal action or threatened or proposed legal action, against SSTHsot or any of its affiliates/partners, without considering for whether such legal action or threats or proposed legal action is eventually determined to be with/without merit; and terminate Your use of services at any time and for any reason if deemed reasonably necessary by SSTHost.

Risk Factors

a) SSTHost assumes no responsibility or liability from any loss incurred by any information presented upon the website, services or advice thereof rendered through it. Customers using the services herein are solely responsible for their actions. As we do not warrant the accuracy, completeness, or usefulness of any information presented therein. User expressly agrees that use of the service is at user’s sole risk.

b) SSTHost shall be not responsible or liable for the authenticity, accuracy, completeness, errors, omission, typographical errors, disruption, delay in operation or transmission, communications line failure, interruption or malfunction (including but not limited to any kind of technical aspects), deletion, defect of any information, reports, service stops functioning due to technical problems, certain features not functioning at any point in the web site or any part thereof.

Further, you agree that any material and/or data downloaded or otherwise obtained through the use of the service is done at user’s own discretion and risk and that user will be solely responsible for any damage to user’s computer system or loss of data that results from the download of such material and/or data.

c) SSTHost is not liable for any result that may arise from your contact, communication in any form, coordination, relation or transaction; either with advertisers, sponsors, other websites or any resources that may be hyperlinked or any third party, and you are liable for any contract/term that may or shall be established by you, with these third parties, advertisers, sponsors, other websites or resources that may be hyperlinked in the web site or any part thereof.

d) SSTHost has no control over other website or resources which are provided by companies or persons and is not liable for any loss or damage which may be incurred by you or by your use of service to any third party as a result of the availability of any information contained on site or external sites or resources or any advertisement or hyperlinks, etc. in the web site or any part thereof.

e) SSTHost cannot guarantee that the information submitted to, maintained on, or transmitted from our systems will be completely secure and transmission of information over the Internet is susceptible to possible loss, misrouting, interception and misuse.

f) SSTHost is not responsible for files and data residing on your account. You agree to take full responsibility for files and data transferred and to maintain all appropriate backup of files and data stored on SSTHost servers. SSTHost will take full backup of your Shared Hosting Account / Cloud Server/ Dedicated Server on a weekly basis and move it to our centralised backup storage repository on a good faith basis but cannot be held liable in case of any corruption of data during backup and transmission.

g) SSTHost takes multiple precaution to prevent abuses from the weak code/scripts uploaded by the Customer but if the same is still exploited, SSTHost is not responsible for such abuses and we have the right to disable/terminate such accounts/websites, if the malware is not removed from the clients end.

Indemnification

Customer agrees that they will protect, indemnify, save and hold SST Host harmless from any and all stipulations, liabilities, losses, expenses and claims, as well as reasonable attorney's fees assessed against SST Host, its agents, customers, officers, employees and administration that may arise or result from any service provided or performed or agreed to be performed or any product sold by it's customers, agents, employees or assigns.

Customer agrees to defend, indemnify and hold SST Host harmless against liabilities arising out of -

A. Any injury to person or property caused by any products sold or distributed in association with SSTHost
• B. The loss of any electronic files furnished by customer (Or customer's customer);
• C. Copyright violation and any defective products sold to a customer from SST Host's Services

Conditions

reserves the right to refuse service and/or access to its servers to anyone. The services provided by us must be used for lawful purposes only. Transmission, storage, or presentation of any information, data or material in violation of any Indian law is prohibited. The list of banned content includes, but is not limited to :-

Illegal Material - This includes copyrighted works, commercial audio, video, or music files, and any material in violation of any regulation or material that is perceived to be misleading.

Warez - This includes, but is not limited to, pirated software, ROMS, emulators, phreaking, hacking, password cracking, IP spoofing and encrypting of any of the above.

Also includes any sites which provide "links to" or "how to" information about such material.

IRC Hosts - Hosting host an IRC server that is part of or connected to another IRC network or server or have a connection to an IRC network. Servers or Virtual hosting accounts, found to be connecting to or part of these networks will be immediately removed from our network without notice. The server would not be reconnected to the network until such time that you agree to completely remove any and all traces of the irc server, and agree to let us have access to your server to confirm that the content has been completely removed. Any server guilty of a second violation would result in immediate account termination.

Prohibited Contents also includes, but is not limited to :

Any Automated Bots
• A. Warez Sites
• B. Hate Sites
• C. Child Pornography
• D. Pornography / Adult

SST Host reserves the right to deem any other content or literature as "prohibited" if found to be indecent, rude, hate content & generally unacceptable.

I. Any attempts to compromise or actual compromise of a network device belonging to SST Host or any other company, individual, or other entity is strictly prohibited. This offense also includes port scanning, IP range scanners and vulnerability scanning. All infractions and or suspected infractions will be vigorously investigated and may result in immediate termination of service.

II. DDOS attacks directed at SST Host, or any attempts to launch a DDOS Service attack from our servers are strictly prohibited. All infractions and or suspected infractions will be vigorously investigated and may result in immediate termination of service.

III. Hosting any software, source code or any other material that is illegal or could be used to commit an illegal act is strictly prohibited. This includes but is not limited to software exploits; exploit source code, hacking tutorials, hacking tools, viruses and Trojans, bomb making and similar device tutorials. All infractions and or suspected infractions will be vigorously investigated and may result in immediate termination of service.

IV. The hosting of material that infringes on any copyright, trademark and or service mark is strictly prohibited. This also includes the storage and transmission of pirated movies, music, software, ring tones or anything else considered "Warez". Any authentic complaint received will be investigated and may result in termination of service.

V. The hosting of defamatory, scandalous, or private information about a person without their consent, intentionally inflicting emotional distress, or violating trademarks, copyrights, or other intellectual property rights.

Any attempts to undermine or cause harm to any of our servers is strictly prohibited. We hold no responsibility for the use of our clients' accounts. Any account that abuses the resources and actions are not taken to desist the activity, calls for immediate deactivation without any refund. Any site using what we deem to be using excessive CPU cycles or any resources that cause strain to other sites may also be offered new terms ( i.e.,. upgrade). Although we offer 99% up time we can not fully guarantee this, this is due to the updates and up-gradation we carry out which is also a part of our maintenance.

If any client is in any way disrespectful towards any member of the SST Host staff we have full right to remove them from our services without any refund.

LINKS TO THIRD PARTY SITES

The SST Host Web Site may contain links to other Web Sites (“Linked Sites”). The Linked Sites are not under the control of SST Host and SST Host is not responsible for the contents of any Linked Site, including without limitation any link contained in a Linked Site, or any changes or updates to a Linked Site. SST Host is not responsible for webcasting or any other form of transmission received from any Linked Site. SST Host is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by SST Host of the site or any association with its operators.

NO UNLAWFUL OR PROHIBITED USE

As a condition of your use of the SST Host Web Site, you warrant to SST Host that you will not use the SST Host Web Site for any purpose that is unlawful or prohibited by these terms, conditions, and notices. You may not use the SST Host Web Site in any manner which could damage, disable, overburden, or impair the SST Host Web Site or interfere with any other party’s use and enjoyment of the SST Host Web Site. You may not obtain or attempt to obtain any materials or information through any means not intentionally made available or provided for through the SST Host Web Sites.

Bandwidth

If the customers account exceeds the bandwidth limit, we would inform the customer. If the customer does not wish to purchase extra bandwidth or upgrade his account and continues to exceed their limit, the account shall be suspended until the customer takes measures to ensure that the limit wouldn’t exceed again or when the account is upgraded, which ever is earlier. The account would be reactivated in the following month.

Account Verification

If the customer fails to complete the account verification process then no refund would be provided to such customers under any circumstances.

TERMINATION/ACCESS RESTRICTION

SST Host reserves the right, in its sole discretion, to terminate your access to the SST Host Web Site and the related services or any portion thereof at any time, without notice.